Privacy Policy

Last Updated: July 2026

At ON Cosplay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when using our website.

1. Who we are

ON Cosplay is an online retailer specialising in Dream Cloaks and related products.

Website:
https://oncosplay.com

Contact Email:
support@oncosplay.com

Location:
Location: United Kingdom

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (processed securely by third-party payment providers)

Order Information

• Products purchased
• Order history
• Shipping preferences
• Customer support requests

Technical Information

• IP address
• Browser type
• Device information
• Pages visited
• Cookies
• Referral sources

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send shipping updates
• Prevent fraud
• Improve our website and services
• Respond to inquiries
• Comply with legal obligations

If you subscribe to our newsletter, we may occasionally send promotional emails. You may unsubscribe at any time.

4. Payment Security

We do not store your payment card information.

Payments are securely processed by trusted third-party payment providers, including:

• Airwallex
• PayPal
• Visa
• Mastercard
• Apple Pay (where available)

These providers process payment information according to their own privacy policies.

5. Cookies

Our website uses cookies to:

• Remember your shopping cart
• Save account login preferences
• Improve website performance
• Analyze website traffic
• Personalize your shopping experience

You may disable cookies in your browser settings, although some website features may not function correctly.

6. Sharing Information

We do not sell or rent your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

• Shipping carriers
• Payment processors
• Website hosting providers
• Analytics providers
• Email marketing platforms

These providers only receive the information necessary to perform their services.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Although no internet transmission is completely secure, we continuously work to safeguard your data.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request a copy of your personal data

To exercise these rights, please contact:

support@oncosplay.com

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites.

10. Children’s Privacy

Our products are intended for general consumers and collectors.

We do not knowingly collect personal information from children under the applicable legal age without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

ON Cosplay

Location: United Kingdom

Email:
support@oncosplay.com