Shipping Policy

Last Updated: July 2026

Thank you for shopping with ON Cosplay. As all of our Dream Cloaks are individually handmade and made to order, please review the following shipping information before placing your order.

1. Order Processing

Estimated Order Delivery Time

The estimated order delivery time includes both order processing and shipping time.

Order processing time: 5–10 business days
Estimated shipping time: 7–10 business days

Therefore, most orders are expected to arrive within approximately 12–20 business days from the date the order is placed.

Delivery times are estimates only and may be affected by product complexity, seasonal demand, public holidays, customs clearance, or carrier delays.

2. Shipping Time

After your order has been dispatched, estimated delivery time is:

• Standard Shipping: Approximately 7–10 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after dispatch.

4. Customs Duties & Taxes

ON Cosplay covers applicable customs duties, import taxes, and related fees for eligible international shipments. Customers will not be required to pay additional customs charges upon delivery under normal circumstances.

If customs authorities require additional information from the recipient to complete customs clearance, customers are responsible for providing the requested information promptly.

5. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Customs inspections or clearance procedures
• Severe weather conditions
• Public holidays
• Carrier delays
• Incorrect or incomplete shipping information
• Other unforeseen events

Customers are encouraged to place orders well in advance of conventions, performances, Halloween, or other special events, as delivery dates cannot be guaranteed.

6. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

If you notice an error, please contact us immediately at support@oncosplay.com. Address changes cannot be guaranteed once an order has been dispatched.

7. Lost or Damaged Shipments

If your parcel is lost in transit or arrives damaged, please contact us within 14 days of delivery (or the expected delivery date for lost parcels) at support@oncosplay.com.

We will investigate the issue with the shipping carrier and provide an appropriate resolution where applicable.

8. Split Shipments

Orders containing multiple items may be shipped separately depending on production schedules or inventory availability. There is no additional shipping charge for split shipments.

9. PO Boxes

Some shipping methods are unable to deliver to PO Boxes or Parcel Lockers. To help ensure successful delivery and avoid delays, please provide a valid residential or business address whenever possible.

10. Delivery Responsibility

Once a parcel has been marked as delivered by the shipping carrier to the shipping address provided by the customer, the order will generally be considered fulfilled.

If you experience any delivery issues, please contact us at support@oncosplay.com as soon as possible. We will gladly assist you in working with the shipping carrier to investigate the issue and reach an appropriate resolution where possible.